Contact Us - Essential Information

Here at the National Railway Museum, we believe in high quality customer service and ensuring full customer satisfaction so if you have an issue with a product or an order that you are trying to place online or even just a general query, please call us as we would love to hear from you.

If your query is regarding a product purchased from the Museum shop in York, please call the Museum shop retail office number on 0190 468 6240

If you have a query about a product purchased from the online shop, please call the online shop customer services number on 0151 650 6062

For all queries relating to National Railway Museum branded products purchased from other stockists/retailers, please contact the relevant stockist/retailer directly.

Online Customer Services

Call our Online Customer Service team on 0151 650 6062

Opening hours - 10am - 4pm Monday to Friday (excluding public and bank holidays). (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)

Online Shop Returns

For products purchased from the online shop, please return to:
National Railway Museum Shop Returns
Unit 8, The Parkway
Centrum 100 Business Park
Burton on Trent
Stafforshire DE14 2WL

Museum Shop Customer Services (York)

How to contact us:

By telephone

Call our Retail Customer Service team on 0190 468 6240

Opening hours:

7 days a week (except 24th - 26th December)
10am - 5pm - Term time
9.30am - 5pm - Half-term holidays

By email

nrm.shop@nrm.org.uk

By post

National Railway Museum Shop
Leeman Road, York YO26 4XJ
(For postal orders, please make cheque payable to SCMG Enterprises Ltd)

International Orders

For International and Non EU deliveries only, please leave a message with our dedicated Answer phone service on +44 1904 686 240 (in peak periods we will process messages once a day) or send an email to internationalorders@nrmshop.co.uk

Returns

Retail Customer Services
National Railway Museum Shop
Leeman Road, York YO26 4XJ

Visit our shop (York)

National Railway Museum Shop
Leeman Road, York YO26 4XJ

Opening hours

7 days a week (except 24th - 26th December)
10am to 6pm - Term time
9.30am to 6pm - Half-term holidays

Press enquiries

pressoffice@nrm.org.uk