Terms & Conditions

Product Descriptions

Every care has been taken to ensure accuracy of description, specifications, colour and price of all products; however there may be occasional errors. In this event you will be provided with a full explanation and a corrected offer. All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

All items are offered subject to availability at the time of ordering.

Prices

The price shown for the goods includes VAT and excludes postage and packing. The charges for postage and packing are show in the Checkout once you have entered the method of delivery and before you are asked to confirm the order.

Christmas Delivery dates

Please note that our last day for for standard UK mainland Christmas delivery is Monday 19 December and for next day delivery 20 December. The last date for EU Christmas delivery is 15 December.

UK Deliveries

Delivery is available to all UK mainland addresses and UK offshore locations (Isle of Man, Scottish offshore isles, Northern Ireland, Inner Hebrides ). All orders are dispatched by our nominated carrier. A signature is required on delivery. Delivery is Monday to Friday (except Bank Holidays) between 09.00 and 17.30. We are unable to deliver to any PO Box.

Next Day Deliveries

Orders must be received before 1pm the day before desired delivery date. Please note we can only offer next day delivery on Monday to Thursdays. A Saturday delivery service is not currently available.

EU Deliveries

Standard Delivery to all EU countries is available please allow up to 8 days. We are unable to offer our Saturday delivery service.

EU countries include: Belgium, Luxembourg, Netherlands, France, Germany, Monaco, Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia, Bulgaria, Romania, Republic of Ireland.

International Delivery

International & Outside the EU Orders can be taken by the National Railway Museum Retail store please contact on +44 1904 686 240 or nrm.shop@nrm.org.uk

Payment

We accept all major credit cards and debit cards except American Express, Diners Card or Visa Electron. Credit or debit card payments will be charged on despatch of the goods.

When payment is taken from your card the transaction on your card statement will state "NMSI Shop Online" for orders placed on our website and "NMSI ShopByPhone" for orders placed with our customer service team.

We accept cheques made payable to NMSI Trading Ltd. Please send your order to National Railway Museum Shop, National Railway Museum, Leeman Road, York, YO26 4XJ. Please do not send cash through the post.

Returns Policy

If you wish to return or exchange a product to us for any reason you may do so within 28 days of the date of dispatch. You can return products purchased to our returns centre address listed below. Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your post office for a proof of posting (available free of charge). This guarantee does not affect your statutory rights.

National Railway Museum Returns, Unit 8, The Parkway, Centrum, 100 Business Park, Burton on Trent, Stafforshire, DE14 2WL

The value of the returned product(s) at the time of purchase will be refunded in full to the same credit/debit card used to purchase the goods. Please allow up to 28 days from the receipt of your return for a refund to be processed.

If you wish to receive replacement goods, please order them via our website or our call centre. We regret that we are currently unable to exchange goods via the returns centre. If you have any questions please contact our customer services department on 0151 650 6062 or via e-mail on customerservices@nrmshop.co.uk

Data Protection

We will keep a record of your name and address to send you news and information on our products and events. From time to time we share information with carefully selected organisations whose products may be of interest to you. Please complete the relevant boxes when you place an order.

Security

All credit card transactions are carried out in secure mode. This means that all data exchanged between your computer and our server is encrypted using a 256-bit encryption algorithm. A company called Thawte holds the public key to this algorithm, their logo can be found on our checkout page. Left clicking on the logo will verify the integrity of the security certificate and give you more information about the company. Verified by Visa and Mastercard© SecureCode™ To give you even more confidence in shopping online with nrmshop.co.uk, we have introduced Verified by Visa and Mastercard© SecureCode™. These services enhance your existing credit/debit card accounts against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card.

Once you have registered and created your own private password with your card issuer, you will be automatically prompted at the checkout when the card is being processed to provide this password each time you make a purchase. Please note: Your Verified by Visa and Mastercard© SecureCode™ password is related to your credit/debit cards and is not your nrmshop.co.uk customer account password. nrmshop.co.uk does not have access to your Verified by Visa or Mastercard© SecureCode™ password.

If you would like further information please telephone 0151 650 6062 or email customerservices@nrmshop.co.uk and our customer services team will be ready to help.

Thank you.