Contact

Call 0844 815 3139 (UK) - Email Us

Here at the National Railway Museum, we believe in high quality customer service and ensuring full customer satisfaction so if you have an issue with a product or an order that you are trying to place online or even just a general query, please call us as we would love to hear from you.

If you would like to contact us for any reason please contact us using the methods below:

  • By email 

shop.nrmonline@nrm.org.uk

We aim to respond to your email within two working days of receipt dependent on the nature of the query and of any third parties involved.

  • By telephone 

Call our Customer Service team on 0844 815 3139 (option 4), between 10am - 12pm and 1pm - 5pm Monday to Friday (excluding public and bank holidays). (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)

  • By post 

National Railway Museum Shop
Leeman Road
, York YO26 4XJ

(For postal orders, please make cheque payable to SCMG Enterprises Ltd)

 

  • Product Technical support 

For all queries relating to National Railway Museum branded products purchased from other stockists/retailers, please contact the relevant stockist/retailer directly. Alternatively contact our customer service team as above.

  • Customer Service opening hours

Monday - Friday 10am - 12pm and 1pm - 5pm (excluding public and bank holidays). (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)


PLEASE NOTE: We are currently experiencing technical issues with the Contact Us form below and are not receiving any messages sent using the form. While we resolve this, please contact our Customer Service team by either calling us on 0844 815 3139 (option 4) or emailing us at shop.nrmonline@nrm.org.uk and they will be happy to help.